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"I will investigate" has sync problems

Recently we have seen problems with the "I will investigate" functionality. It has mainly 2 issues:

  1. A person can "hang" as "investigating" on other persons' Catlight instance, while the person in question has a Catlight instance that says he/she is not currently investigating anything. - this one is critical, because we have errors that aren't looked into for a long while, until somebody asks the person why he/she hasn't fixed the error yet...!
  2. "Investigating" isn't cleared after a green build, but must instead manually be cleared. This also leads to wrong behavior, because if a build breaks, a person investigates, fixes, build goes green, and another then breaks it shortly thereafter, the first person is still listed as "investigating", but no longer looking into the issue.

1 reply

Hi, thanks for reporting the issue! It can be caused by network problems or it can be a bug in the app.

Can you attach the logs from the affected clients to a private ticket, so we can investigate this in detail?

On windows, logs are at %appdata%\catlight\logs.

You can create a private ticket here: https://catlight.helprace.com/add-ticket