Common Problems

  • 1

    Catlight does not work on debian stretch

    Arkan · 3 · Last reply by Arkan

    Hi, I have debian stretch installed, and I tried to install Catlight 2.15.4, I saw that it needs libicu52 which it does not exist on stretch, so I used jessie repo to get it, then install Catlight-2.15.4.deb with dpkg, it started but with empty content, it has only menu, but it does not work if I try to sign in, or add a connection, but it can redirect me through the browser if I click on "Report a Problem".

    I attached a screenshot for it.

    Best regards,

    Arkan

  • 1
    Acknowledged

    No notification - Jenkins & Win10

    Peter Michael Bysøe · 2 · Last reply by catlight

    Hi,

    I have CatLight version 2.15.8. I have all settings for notifications on and listening on all branches. I can see when the build is running, failing, is done, etc. in catlight, but there is no notification popping up in windows. What could I do?

  • 1

    Builds triggered from CatLight always fail

    Dick · 3 · Last reply by catlight

    we are using v2.16.2 with TFS2017U3. When triggering a build from the CatLight Dashboard, it always fails, while the source.sourcebranch is wrong: It is like: "$/1f514959-d477-4a4a-ada9-96806bc37ce8/features/feat110" While it should be like: "$/Project/features/feat110"

  • 1
    Solved

    VSTS Offline: 400 (Bad Request)

    Denis Ouspenski · 2 · Last reply by catlight

    Hi,

    Just installed CatLight and tried connecting to my VSTS account. After clicking Approve in the browser and selecting the projects I wish to track, I get a 400 error. Log attached.

    How do I solve this?

    Thanks

  • 1

    Unable to Change plan Using Chrome or Firefox or IE

    Sam · 2 · Last reply by catlight

    Hi team, 

    Our subscription is auto renewing on the 6th April:- Accounts under [email protected]

     I am checking to see what other option we have in terms  of number of users.

    I clicked on the Change plan, first used to get an error message unable to get renewal date . But now seeing a blank page.

    Any suggestions ?

    Best Regards,

    Sam

    Best R

  • 1

    HTTP session not maintained on login

    AJ Ashkar · 2 · Last reply by catlight

    Looks like on build poll, it's logging in every time.  For users that have 1 time tokens, re-authentication will have to rely on HTTP session

  • 1
    Solved

    Travis incomplete build list

    Petre · 3 · Last reply by David Babel

    Hi,

    We have a 55 repositories active for Travis CI Pro that we run on our organisation - this list is however not the same one that we get back within CatLight, where we only see 25.

    I can confirm that access is provided on all accounts, this is tested on the admin account of the organisation. I can also confirm that the Travis API correctly responds with all 55 repositories.

    Snippet below from the API call to the Travis API:

  • 1
    Solved

    Error screen: XmlException and CryptographicException

    maxnk · 2 · Last reply by arkar

    CatLight suddenly stopped working on Windows 10 x64 and shows exceptions instead of the main screen: http://prntscr.com/js9x8f

    Re-install didn't help, even after finding and clearing all of the CatLight folders from the disk.

    Here are full stack traces:

  • 1
  • 1

    Catlight shows GREEN system tray icon when VSTS is unreachable

    Icnatejackson · 1 · Last reply by catlight

    VSTS has been down all day due to an Azure issue. Service throwing http 500s all day. Catlight should not show GREEN during this time. Should be RED.

  • 1

    When signing into the catlight website no matter what password I enter it says invalid password

    Andrew Eiche · 1 · Last reply by catlight

    When I try to log in. I am using lastpass to generate a password and both the auto generator and copying and pasting seem to be failing.

    I have reset my many many times

  • 1

    Wrong branch name reported in Catlight from Jenkins Multibranch pipeline

    Guillaume Mulocher · 1 · Last reply by catlight

    I may be doing things wrong here.

    I have a Multibranch pipeline in jenkins that runs the builds for each branch - at the beginning of this pipeline I am importing a library from another git repository.

    @Library('<name>@<tag>')

    In catlight - the branch name is the one of the Library I am importing (or the tag I am importing from the library) - not the branch of the actual project. 

    How is catlight detecting the branch name?

  • 1

    Auto-approve does not appear to be working

    Peter McEvoy · 2 · Last reply by Peter McEvoy

    We've recently purchased 20 licenses for our developers and it does not appear that users from our domain are getting added to the Team that is associated with those licenses.  My manger purchased the licenses and does not need (or want) to use catlight himself and thus does not want to take up a license. 

    He setup the team and enabled auto-approve, but existing and new users from our domain are not visible in the team.  I have tried sending invites for the team, but that does not seem to allocate licenses either.

    I'm unable to find the correct documentation

  • 1
    Solved

    Problem on activation

    Esposto · 1 · Last reply by catlight

    Hello , 

    When i add a new adress (<redacted>@gambit-finance.com) to my subscription, i don't receive the activation mail on the adresse <redacted>@gambit-finance.com . 

    Can you help me ?

    Best regards,

    Samuel Esposto

  • 1

    Problem with an account

    Esposto · 1 · Last reply by catlight

    Hello ,

    We have a problem with one account, we don't see the licence we only have the trial . Can you help me plz ? 

    The user receive the mail but he still have a licence trial, but i see it on my subscription list .

    Account : <redacted>@gambit-finance.com

    Best regards,

    Samuel Esposto

  • 1
    Solved

    Refresh is slow

    François Chabot · 2 · Last reply by catlight

    Hello,

    I am using CatLight 2.19.1. (Not under the account with which I am reporting this issue but under the identity that has been provided to me by my client's subscription).

    I am monitoring ~ 60 build definition on VSTS/DevOps. A manual refresh takes on average 45 seconds. The more builds I monitor the more time it takes, which an be understandable to some point, but 45 seconds on average that is huge!

    FYI all the build definition comes from the same team project collection. Is there something I can do to speed that up?

    Thank you

  • 1
    Solved

    Refresh is slow

    François Chabot · 0 · Posted

    You asked me to provide the log, cfr issue https://catlight.helprace.com/i340-refresh-is-slow

  • 1

    Jenkins connection problems (error 500)

    Mauricio · 1 · Last reply by catlight

    2018-11-20 19:44:01.9062 | WARN | 2018-11-20 19:42:50.8661 | INFO | EventLogger | 8 | {"e":"App.Running","p":{"Modules":1,"ModuleStats":[{"Type":"jenkins"}],"PollingPeriod":"00:01:00","UpTime":"00:01:00","ClientId":"b55065cb2d74410aa3a7fac4e879404d","Os":"Windows"}} 2018-11-20 19:43:50.3466 | INFO | EventLogger | 4 | {"e":"Jenkins.EditConnectionSettings","p":null} 2018-11-20 19:44:00.9994 | INFO | EventLogger | 14 | {"e":"Jenkins.UpdatingSettings","p":{"CredentialsType":"Anonymous"}} 2018-11-20 19:44:01.1144 | DEBUG | JenkinsAdapter | 14 | 50db | Configuring adapter for 'http://localhost:8080/jenkins' 2018-11-20 19:44:01.1517 | DEBUG | ConfigurationManager | 14 | Saving settings: Web.Services.ServerSettings 2018-11-20 19:44:01.2121 | INFO | EventLogger | 8 | {"e":"Builds.EditBuildSettings","p":{"ModuleType":"jenkins"}} 2018-11-20 19:44:01.2121 | DEBUG | ConfigurationManager | 19 | Web proxy not configured. 2018-11-20 19:44:01.8834 | INFO | EventLogger | 19 | {"e":"Builds.EditMonitoringSettings","p":{"ModuleType":"jenkins"}} 2018-11-20 19:44:01.8834 | DEBUG |

  • 1

    "Unauthorized. Request id:xxx" error messages pop up.

    François Chabot · 2 · Last reply by François Chabot

    Hi

    I am using catlight v 2.23.2. I am getting regular "Unauthorized. Request id: 2b6832baf635. You can check %appdata%...logs". This is not specific to this version, I get these errors since some time now, but it does not seem to get away. Are you aware of this?

    This is not blocking, catlight seems to be working correctly!

    Thank you!

    François

  • 1
    Solved

    Lost Work Item queries

    Scott · 3 · Last reply by catlight

    On a couple of occasions in the last month I've come into work and realized CatLight has stopped notifying me of changes to work-item queries I monitor. Then on opening the CatLight window the builds+releases I'm monitoring are still listed, but all the work-item queries have been lost.

    I have to go into Settings and re-find the queries I want to monitor and select them again.